Are you certified and professionally registered?
Yes, all of our physiotherapists are members of The Chartered Society of Physiotherapy and are registered with the Health and Care Professions Council. All of our physiotherapists undertake regular continual professional development.
What happens at my first visit?
After filling out a short form so that we can learn a little more about you, you will be greeted by your therapist who will conduct your assessment. The assessment will aim to identify the cause of your symptoms through a discussion and a thorough examination of the areas involved. The findings will then be explained to you and the therapist will discuss and implement an appropriate treatment plan that will aim to consider you as an individual, your lifestyle and the goals you wish to achieve. This initial session will normally last up to 45 minutes.
Do I need to see my GP before coming?
In a lot of cases the answer is no. A few insurance companies still require a GP letter so it’s worth checking with them first if you are going to use private medical insurance.
I have an injury, but I am not sure if physiotherapy is the right thing for me?
If you have an injury there is a good chance we can help. However, if after your first session we feel you need something other than physiotherapy we will tell you there and then. In some cases, we can recommend you specific specialists so can usually get you seen quickly.
I am sportsman/woman, are you used to dealing with sports injuries?
Absolutely, all of our physiotherapists have experience in treating sportsmen and women and have all worked with elite sportsmen including football, basketball, cricket, martial arts, athletics and rugby. Check out our physiotherapists’ profiles for more info.
I would like to come to your practice, but I don’t have a sports injury, can I still come?
Of course, we estimate there is an equal split between clients that have a sports related injury and attend our clinics and those whose injury occurred doing another activity such as digging the garden. That doesn’t mean you won’t get exercise as part of your treatment though!!!
What conditions are suitable for physiotherapy?
Physiotherapy can assist with back and neck pain, tension headaches, whiplash injuries usually caused by road traffic accidents or work-related disorders, for example repetitive strain injury (RSI). Physiotherapy can also assist with muscle and ligament problems, for example tennis elbow, sprained ankles, weakness and stiffness after fractures or other injuries, carpal tunnel syndrome or sports related injuries for both professional and amateur athletes.
If you are suffering with more specific injuries including groin, hip, knee, foot or shin problems caused by either an acute or overuse event then we will be able to assist you. Physiotherapy can also assist with postural related problems that result in pain and discomfort or a reduction in mobility or strength following surgery.
I am self-funding how do I pay?
We take payment by cash, cheque or bank transfer at each visit.
How long does a treatment session last?
We offer 45-minute initial assessments. Follow up sessions are usually 30 mins. You can request a 45-minute follow up appointment.
How often will I be seen?
This will depend on your problem. Acute injuries may need to be seen once or twice a week initially whereas some problems may only require one appointment.
How many sessions am I likely to need?
This depends on your problem or injury, and it can be up to eight sessions.
What treatments do you use?
Following a complete assessment, possible treatment options to assist your pain and condition will be discussed with you. These may include manual therapy, including soft tissue massage, joint mobilisations or manipulation, exercise rehabilitation, acupuncture or ultrasound. If you require an onward referral for further investigation, then this will also be discussed with you and your GP.
Will treatment be painful?
We don’t subscribe to the “no pain no gain” theory. However, in some circumstances a certain amount of discomfort during and sometimes after treatment should be expected. We will discuss this with you at the time but if you have any questions of concerns, please call us to discuss.
What should I wear?
It depends on the area you have injured. If it’s a leg injury, then ideally some shorts. If it’s low back or shoulder a vest or strappy top and/or suitable undergarments. will allow us to assess your injury. The most important thing is that you need to feel comfortable.
The practice encourages chaperones when the patient themselves requests this and for practical reasons would normally try to restrict this to one person. All patients are welcome to be accompanied/have a chaperone during an examination, procedure or treatment. Children (under the age of 16) must be accompanied by an appropriate adult (parent or guardian), where no appropriate adult has accompanied them to the clinic, a member of the clinic staff will be present in the room during the treatment.
Majority of our clients visit us in our clinic to receive treatment, but we do also offer physiotherapy in your own home. Our home visits are reserved for those with reduced mobility, but we would be happy to discuss your needs further to ascertain whether a home visit is appropriate. Home visits are priced differently to our clinic-based therapy and therefore please visit our pricing page to receive further information.
How can I make an appointment?
You can telephone or email for an appointment. We aim to offer all patients an appointment within 48 hours, but we try to see all new patients within 24 hours.
I've recently had an operation. Do you provide post operative physio?
Yes, around a 20% of our clients are post operative. We see ACL reconstructions, knee arthroscopies, knee and hip replacements and shoulder surgery.
I have private medical insurance, are you registered with these companies?
We are recognised by and work with all major insurance providers and are registered with both BUPA and AXA-PPP. We are happy to invoice your insurance company directly but for certain insurance companies, we ask you to pay for your treatment and we will provide you with an invoice receipt that you can use to claim against your insurance. All patients should contact their insurance company prior to treatment to obtain a pre-authorisation number/code that will allow you to access physiotherapy.
Please note that prices quoted on our website are for patients who settle their own accounts and for all privately insured patients except BUPA and AXA-PPP patients, who have a separate fee structure negotiated between the BUPA and AXA-PPP and the clinic.
To arrange an appointment or speak to a physiotherapist, call or email on:
First Choice Physio on: 07779 132157 or firstname.lastname@example.org.